Terms & Conditions

Welcome to Koru Casino. These Terms & Conditions govern your use of the website and services provided by Novatrix S.R.L., operating under a licence from the Tobique Gaming Commission (licence number 0000002). By registering, depositing, or playing at Koru Casino, you agree to be bound by these terms. Please read them carefully before using any of our services.

Acceptance of Terms

By accessing or using the website at korucasinox.com, you confirm that you have read, understood, and accept these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming policy. If you do not agree with any part of these terms, you must not use the site or register an account.

Eligibility and Age Restriction

Koru Casino is strictly for individuals aged 18 years or over. By creating an account, you warrant that you are at least 18 years old and that you are legally permitted to gamble in your jurisdiction. It is your responsibility to ensure that online gambling is legal in your country or region. We reserve the right to verify your age and identity at any time, and to suspend or close your account if we suspect underage gambling or false information.

Account Registration

To play real money games, you must register a personal account. You agree to provide accurate, current, and complete information during registration, and to keep your account details up to date. You are solely responsible for maintaining the confidentiality of your username and password. Any activity under your account is your responsibility. Multi-accounting is strictly prohibited and may result in account closure and forfeiture of funds.

Deposits and Withdrawals

Koru Casino accepts a variety of payment methods for Australian players. The table below summarises the available methods and processing times. All amounts are in Australian dollars (A$) unless stated otherwise.

Deposits are instant. Withdrawals are processed after a pending period. KYC (Know Your Customer) verification is required before the first withdrawal, and we may request additional documents at any time. Vouchers or prepaid methods require an alternative verified method for cashout. The casino does not charge any fees for deposits or withdrawals, but third-party charges may apply.

Bonus Terms and Conditions

Bonuses offered by Koru Casino, including the Welcome Package and reload bonuses, are subject to specific terms. These are outlined below as rules governing how bonuses work. They are not promotional offers and must be read carefully.

All bonuses are subject to a maximum bet limit while bonus funds are active. If not specified, the standard limit applies. Free spins are awarded on selected pokies and must be used within 3 days. The promo code for the Welcome Package is KIWI. Bonuses are non-transferable and cannot be used simultaneously with other offers. Wagering requirements must be met within the validity period, otherwise the bonus and any winnings may be forfeited.

Game Rules

All games at Koru Casino use a certified Random Number Generator (RNG) to ensure fair and random outcomes. The rules for each game are displayed within the game interface. You are responsible for understanding the rules of any game you play. The casino reserves the right to void bets or winnings if a game malfunctions, or if you exploit a software error or loophole.

Fair Play and Responsible Gambling

Koru Casino is committed to promoting responsible gambling. We encourage you to gamble responsibly and within your means. Available tools include deposit limits, loss limits, session time reminders, and self-exclusion. For more information, please visit our Responsible Gaming page. You can also access professional support through organisations such as Gambling Help Online or Lifeline.

We reserve the right to restrict, suspend, or close accounts if we suspect problem gambling or that a player is using the site irresponsibly.

Prohibited Activities

The following activities are strictly prohibited:

• Using the site while under 18 years of age.
• Fraudulent or illegal behaviour, including chargeback abuse, bonus abuse, or using stolen payment methods.
• Collusion or cheating in any form.
• Use of automated software (bots) or scripts to play games or gather data.
• Attempting to access another player’s account or manipulate the system.

Any breach may result in account closure, forfeiture of balances, and reporting to relevant authorities.

Restricted Regions

Koru Casino does not accept players from certain jurisdictions where online gambling is illegal or where we have chosen not to operate. It is your obligation to check the legality of gambling in your country. If you are from a restricted region, you must not register or attempt to use our services. We reserve the right to close any account that we identify as being from a restricted region, and to refund deposits subject to applicable law.

Privacy and Data Protection

We take your privacy seriously. Personal information you provide is processed in accordance with our Privacy Policy. This includes data collected during registration, through transactions, and via cookies. We use industry-standard encryption to protect your data. By using the site, you consent to the collection and use of your information as described in the Privacy Policy.

Account Suspension and Closure

We may suspend or close your account at any time if we have reasonable grounds to believe you have breached these Terms & Conditions, engaged in illegal activity, or if required by law. In such cases, any pending bets may be voided, and funds may be retained as compensation for damages incurred. You may also request closure of your account by contacting customer support.

Limitation of Liability

To the fullest extent permitted by law, Koru Casino (including its operators, affiliates, and employees) shall not be liable for any loss, damage, or expense arising from your use of the website, including but not limited to loss of winnings, data, or business interruption. Our total liability in any circumstances is limited to the amount of your last deposit, unless otherwise required by law.

Complaints and Dispute Resolution

If you have a complaint, please first contact our 24/7 customer support team via live chat or email. We aim to resolve all disputes within a reasonable timeframe. If a satisfactory resolution cannot be reached, you may escalate the matter to the Tobique Gaming Commission or an independent dispute resolution body as specified in the full dispute procedure available on request.

Governing Law

These Terms & Conditions are governed by the laws of the jurisdiction where Novatrix S.R.L. is registered, without regard to conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page and, where significant, we will notify you by email or site notice. Your continued use of the site after changes take effect constitutes acceptance of the new terms.

Contact Us

If you have any questions about these Terms & Conditions, please contact our customer support team, available 24/7 via live chat or email. We are here to help.

Please also review our Privacy Policy for information on how we handle your data, and our Responsible Gaming page for resources and tools to play safely.