Privacy Policy
This Privacy Policy explains how Koru Casino collects, uses, stores, and protects your personal information when you visit or use our website and services. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using Koru Casino, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us when you register an account, make a deposit or withdrawal, contact our support team, or participate in promotional activities. This may include your name, email address, date of birth, residential address, phone number, payment details, and identification documents required for Know Your Customer (KYC) verification.
We also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, operating system, referring URLs, and browsing behaviour through cookies and similar tracking technologies. This helps us improve our services and ensure platform security.
How We Use Your Information
Your personal information is used primarily to operate and manage your account, process transactions, verify your identity and age (ensuring compliance with the 18+ legal minimum age for Australia), and provide customer support. We also use your data to detect and prevent fraud, money laundering, and other illegal activities, as required by our KYC and Anti-Money Laundering (AML) obligations.
Additionally, we may use your information to communicate with you about your account, to send service-related notices, and to provide you with information about our products and services where permitted by law. We may aggregate anonymised data for statistical analysis and to improve our gaming offerings.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). Third-party cookies may also be used for analytics and advertising purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for site functionality, e.g., login, security | Session |
| Analytics | Track how users interact with the site to improve performance | Up to 2 years |
| Preference | Remember your settings and preferences | Up to 1 year |
| Marketing | Serve relevant advertisements and measure campaign effectiveness | Up to 1 year |
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the site. For more details, please refer to our Cookie Policy, which is part of this Privacy Policy.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors (including PayID, Visa, Mastercard, MiFinity, and cryptocurrency providers), KYC verification agencies, hosting providers, and analytics partners. These third parties are contractually bound to protect your data and use it only for the services they provide to us.
We may also disclose your personal information when required by law, to enforce our terms and conditions, to protect our rights or the safety of others, or in the event of a merger, acquisition, or sale of assets.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. After account closure, we may retain your data for a period necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. Typically, this retention period is up to five years after your last interaction with us, but may vary based on regulatory requirements.
Your Rights
As an Australian resident, you have the right to access the personal information we hold about you, request correction of inaccurate data, and ask for deletion of your data where permissible by law. You may also object to or restrict certain processing activities, and request data portability in a structured, commonly used format. To exercise these rights, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe, usually 30 days.
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Security
We implement a range of security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data in transit, firewalls, secure server infrastructure, access controls, and regular security audits. While no system is completely secure, we strive to maintain industry-standard protections.
International Data Transfers
Your personal information may be transferred to, and processed in, countries outside Australia where our service providers or affiliates operate. We ensure that any such transfer is subject to appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to maintain an adequate level of data protection.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated version on this page and, where appropriate, by email or a notification on the site. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer via our support channels: 24/7 live chat or email. We are committed to resolving any issues promptly.
Responsible Gaming and Privacy
Koru Casino is committed to responsible gaming and the protection of minors. We take age verification seriously and may use your personal information to confirm you are at least 18 years old. We also offer player protection tools such as deposit limits and self-exclusion, which may involve processing your data to enforce these measures. For more information, please visit our Responsible Gaming page.
Summary of Data Practices
We collect, use, and protect your information to provide a safe and enjoyable gaming experience. We encourage you to contact us if you have any concerns about how your data is handled. By choosing to play at Koru Casino, you trust us with your information, and we take that responsibility seriously.