Responsible Gaming
At Koru Casino, we are committed to promoting responsible gambling and ensuring a safe, enjoyable experience for all our players. Based in Australia, we recognise the importance of providing tools and resources to help you manage your play. This page outlines our player protection measures, self-exclusion options, deposit limits, and contact details for gambling support services.
Understanding the Risks
Gambling can be an entertaining pastime, but it also carries risks. It is important to be aware that losses are possible, and chasing losses can lead to serious financial and personal problems. We encourage every player to set limits on time and money spent, and to treat gambling as a form of entertainment, not a way to make money. If you feel your gambling is becoming problematic, we urge you to seek help immediately.
Player Protection Tools
Koru Casino offers a range of tools to help you stay in control. These tools are available through your account settings or by contacting our support team. All requests are handled confidentially and promptly.
| Tool | Description | How to Activate |
|---|---|---|
| Deposit Limits | Set a daily, weekly, or monthly maximum deposit amount. | Account Settings or Support |
| Time-Out | Temporarily suspend your account for a chosen period (e.g., 24 hours, 7 days). | Support Team |
| Self-Exclusion | Exclude yourself from playing for a minimum of 6 months, up to permanently. | Support Team or Account |
| Reality Check | Receive a pop-up reminder of your time and spend during a session. | Account Settings |
| Account Closure | Close your account entirely at any time. | Support Team |
Deposit Limits
You can set a limit on how much you deposit over a chosen period. This limit cannot be increased during the set period; only decreased. Limits can be changed at any time, with increases taking effect after a 24-hour cooling-off period. We recommend starting with a limit that matches your budget.
Time-Out and Self-Exclusion
If you need a break, a time-out period can be requested for short durations. For longer-term assistance, self-exclusion is available. During self-exclusion, your account is closed and you cannot access any games. You will also be blocked from receiving promotional materials. Self-exclusion is irreversible until the minimum period ends, after which you may request reinstatement following a cooling-off period.
Reality Checks
Enable reality check notifications in your account settings. You will receive a pop-up every hour (or a custom interval) showing how long you have been playing and your net outcome. This helps you stay aware and make informed decisions.
Age Verification and Underage Gambling
Koru Casino strictly prohibits anyone under the age of 18 from opening an account or gambling. We verify the age of every player during registration and may request additional documentation. If we suspect an underage player, the account will be suspended and any winnings forfeited. Parents and guardians are advised to use filtering software to block access to gambling sites.
Recognising Problem Gambling
Common signs of problem gambling include:
- Spending more time or money than intended
- Lying about gambling habits
- Chasing losses
- Neglecting work, family, or social activities
- Borrowing money to gamble
- Feeling anxious or guilty about gambling
If you recognise any of these signs, please use our tools or contact one of the support organisations listed below.
Gambling Support Organisations
We partner with several independent organisations that provide free, confidential help. You can contact them directly for advice and support.
- Gambling Help Online: 1800 858 858 (Australia) – online chat available at www.gamblinghelponline.org.au
- Lifeline: 13 11 14 (Australia) – 24-hour crisis support
- Beyond Blue: 1300 22 4636 – mental health support
- Gamblers Anonymous: meetings and resources available locally
These services are available to all Australian residents and are independent of Koru Casino.
Our Commitment to Fair Play
Koru Casino uses certified random number generators (RNGs) audited by independent testing agencies to ensure game outcomes are fair and unpredictable. Our games are provided by reputable software developers, and we take all reasonable steps to prevent fraud, collusion, and cheating. Any breach of our Terms & Conditions may result in account suspension or closure.
Responsible Gambling for VIP Players
Our VIP program, including Bronze, Silver, and Gold tiers, offers increased withdrawal limits and enhanced rewards. However, we remind all players, regardless of status, to gamble responsibly. VIP status does not remove the need for deposit limits, self-exclusion, or other controls. If you feel you are spending too much, please consider using the available tools.
Data Protection and Privacy
Your personal and financial data are protected by SSL/TLS encryption and strict security protocols. We never share your gambling activity with third parties without your consent, except as required by law. For full details, please read our Privacy Policy.
Contact Us
If you have any questions about responsible gaming or need to activate any of the tools listed, please contact our support team. We are available 24/7 via live chat and email. We will handle your request promptly and confidentially.
A Final Word
Gambling should always be a fun and controlled activity. Please play within your limits, and never gamble with money you cannot afford to lose. By using the tools and resources on this page, you can help ensure that your experience at Koru Casino remains positive and safe.